Terms of Service

These Terms govern the use of the online platform NOLJANG (https://noljang.com.co and our mobile app, the "Service"), including e-commerce (sale of products and travel products, and intermediation of sales by partner sellers), content (travel guides, creator shorts and live streams, community) and related services.

1. "Member": a person who has registered an account and can use the Service on an ongoing basis. "Visitor": a person using limited features, such as browsing, without an account.
2. "Products": physical goods and "Travel Products" sold on the Service.
3. "Travel Products": admission tickets, ferry tickets, tour and activity passes and similar services delivered as an electronic voucher after payment and used on site.
4. "Partner Seller": a business that has a partnership agreement with us and sells its own products through the Service.
5. "Creator": a person who, under an agreement with us, posts shorts, live streams and other video content that introduces products.
6. "Posts": any text, photos, comments, reviews, questions or other information a Member publishes on the Service.
7. "Points": credit granted to Members under our conditions (for example, on purchase confirmation) that can be used toward payment.
8. "Coupon": a discount that reduces the price by a stated amount or percentage.
9. "Purchase Confirmation": a Member's statement, after receiving a product (or voucher), that the transaction is complete.

1. We display these Terms and our business information — company name, representative, address, phone, email, business registration number, mail-order business registration number and privacy officer — at the bottom of the Service.
2. We may amend these Terms within the limits of applicable law, including the Korean Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act") and the Act on the Regulation of Terms and Conditions.
3. We announce amendments with the effective date and reasons at least 7 days in advance, or at least 30 days in advance with individual email notice if the change is unfavourable to you.
4. Amended Terms apply only to contracts concluded on or after the effective date.
5. If you keep using the Service after the effective date without objecting, you are deemed to accept the amendment. If you do not agree, you may close your account.
6. Matters not covered here follow applicable law, the Korea Fair Trade Commission guidelines on e-commerce consumer protection and general commercial practice.
7. If this English version differs from the Korean version, the Korean version prevails; however, we bear any disadvantage caused to you by a translation error.

We provide product and travel product information and sales, delivery of products and issuance of travel vouchers, intermediation of Partner Sellers' sales, content services (travel guides, creator shorts and live streams, community), customer support (reviews, product questions, 1:1 inquiries) and member benefits (points, coupons, membership tiers).

The Service is offered in Korean, English, Chinese, Thai and Vietnamese. Payments are made in US dollars (USD). The range of content and products may differ by language.

We may change the details of products for future contracts (for example, when sold out or specifications change) and will announce the change. If a product you have already bought cannot be supplied, we will notify you immediately and refund you under Section 17.

We may temporarily suspend the Service for maintenance, equipment failure, network outages or force majeure, and will announce planned maintenance in advance. We compensate losses caused by such suspension unless we prove we were not at fault. If we discontinue the business, we will notify Members and settle unfulfilled orders and unused points under these Terms and applicable law.

1. To register, enter your email, password, name, nationality and preferred language, and agree to these Terms and to the collection and use of personal information.
2. If you sign up with Google or Apple, you authenticate with that account and are deemed to agree to these Terms and our Privacy Policy as shown on the sign-in screen, and to confirm that you are at least 14 years old.
3. Children under 14 may not register.
4. We may refuse or later terminate a registration that uses another person's identity or false information, that is made for an unlawful purpose, or that is made by someone whose membership we previously terminated without our approval.
5. Registration is complete when the completion screen is shown. Keep your information up to date in My Page. One account per person; accounts may not be transferred or lent.

1. You may close your account at any time from My Page. We process it immediately.
2. Points and unused coupons are forfeited on closure. If an order is in progress, we keep the information needed to complete it.
3. Posts are not deleted automatically when you close your account; the author is shown as "Former member". Delete any posts you want removed before closing your account.
4. After notice and an opportunity to explain, we may restrict, suspend or terminate a membership for false registration details, non-payment, interfering with others or misusing their information, conduct prohibited by law or these Terms, or obtaining or using points or coupons improperly.

We notify Members by registered email, app push notification or in-service notice. Notices to all Members may be posted on the Notice board for at least 7 days instead; matters that materially affect your own transactions are notified individually.

You are responsible for your email and password and must not let others use them. If you learn that your account has been used by someone else, change your password immediately and tell us. If you forget your password, use "Forgot password" to reset it through your registered email.

Only Members can place orders. You select products and options (size, bundle, ticket type, etc.) and quantity; enter or choose recipient, phone and shipping address for items that are shipped; choose whether to apply coupons or points; review these Terms, the Privacy Policy and the Return & Refund Policy; and choose a payment method and pay.

The amount charged is calculated from the prices, option surcharges, shipping fees and discounts registered on our servers, not from the amount shown on your screen. If they differ, payment will not proceed and we will tell you.

We may decline an order that contains false, missing or incorrect information, for a product that is sold out or cannot be shipped to your country or region, or whose payment is not approved or does not match the calculated amount. The contract is formed when payment is approved and the order confirmation is displayed to you.

1. You can pay by credit or debit card (international payment) or PayPal, together with points and coupons. Payments are processed by our payment service provider (PortOne). We do not store card numbers or other payment credentials.
2. Prices are charged in USD. Exchange rates and foreign transaction fees are set by your card issuer or PayPal, so the amount billed or refunded in your local currency may vary between payment and refund.
3. If coupons and points bring the total to USD 0, the order is completed without further payment.

We confirm receipt of your order through the payment completion screen and your order history. You may ask to change or cancel an order right away if it does not reflect your intention; we handle requests made before dispatch (or voucher use) without delay. Items not yet being prepared for shipment can be cancelled directly in My Page › Order details.

1. We dispatch products within 1–2 business days after payment is confirmed, unless a different dispatch date is shown on the product page.
2. International delivery may take 5–14 business days after dispatch depending on destination and customs. Tracking numbers are shown in your order details.
3. Import duties, VAT and other taxes charged by the destination country are paid by the recipient, unless the product page states they are included.
4. Shipping fees are shown at checkout and are waived when free-shipping conditions are met.
5. Costs of return or redelivery caused by an incorrect address or refusal to accept delivery without good reason are borne by you.
6. Fresh food (fruit, meat, rice cakes, etc.) may only be shipped to certain countries or regions to preserve quality, as stated on the product page.
7. If we fail to deliver within the agreed period and you suffer loss as a result, we will compensate you unless we prove we were not at fault.

Travel products are not shipped. Once payment is confirmed, we email you the voucher issued by the supplier, usually within 1 business day (or as stated on the product page). If you do not receive it, contact customer service. Use it on site according to the location, opening hours and notes stated on the voucher. Age criteria for ticket types follow the venue's rules, and proof may be requested on site. If a supplier cannot provide the service (for example, a ferry is cancelled due to weather or a venue is closed), we will notify you and give a full refund. On-site services are provided by the venue or operator under their rules; we remain liable for losses caused by our own fault.

You may withdraw from a purchase within 7 days of receiving the product (or the voucher for travel products); if delivery was late, within 7 days of receipt. You may do so even after Purchase Confirmation, as long as you are within this period. Withdrawal is not available where:

• the product was lost or damaged through your fault (opening the packaging to check the contents does not count);
• its value has decreased significantly through use or partial consumption (opened and used cosmetics, opened food, worn or washed clothing);
• its value has decreased significantly over time so that it cannot be resold (fresh food such as fruit, meat and rice cakes);
• the packaging of a copyable product has been opened; or
• a travel voucher has already been used.

For the second to fourth cases, we clearly state the restriction on the product page or packaging. Regardless of the above, if a product differs from its description or advertising, or the contract was performed differently, you may withdraw within 3 months of receipt or within 30 days of when you knew or could have known. See the Return & Refund Policy for the procedure and costs.

1. We refund you within 3 business days of receiving the returned product (or, for travel products, of accepting the cancellation). If we are late, we pay the late-payment interest set by the E-Commerce Act enforcement decree.
2. If a product cannot be supplied because it is sold out or for similar reasons, we refund you within 3 business days of receiving payment.
3. Card and PayPal payments are cancelled through our payment provider; when the refund appears depends on your card issuer or PayPal.
4. Points you used are restored and coupons you used are restored if still valid. Points earned from a cancelled or returned order are withdrawn.
5. You pay return costs (including international return shipping) for a change of mind; we pay them for defective or wrongly shipped items. We never charge a penalty or damages for withdrawal.

Points are granted at Purchase Confirmation: the amount paid for the item (after coupon discounts) multiplied by the earning rate of your membership tier, as shown on the Service. 1 point = USD 0.01. Points can be used up to the item total after coupons, cannot be exchanged for cash and cannot be transferred. Points are forfeited when you close your account; if we introduce an expiry period we will announce it in advance. Points obtained improperly may be withdrawn.

Coupons are issued by us or received by registering a coupon code. Each coupon shows its discount type (fixed or percentage), minimum order amount and validity period. One coupon per order; coupons have no cash value, cannot be transferred and expire at the end of their validity period.

Your tier is calculated automatically from purchases confirmed in the last 12 months and recalculated on the 1st of each month; it may go down if your purchases fall below the threshold. Tier benefits (earning rate, monthly tier coupons, etc.) are shown on the Service. Monthly tier coupons can be used until the last day of the month they are issued. Unfavourable changes to tier criteria or benefits are announced 30 days in advance.

1. The Service offers both products we sell directly and products sold by Partner Sellers. For Partner Sellers' products we act as an intermediary, and the Partner Seller, as seller, is responsible for product information and quality. The seller is shown on the product page.
2. We make Partner Sellers' identity information (company name, representative, business registration number, contact) available to you and take the steps needed to resolve complaints and disputes.
3. Because we accept orders, collect payment and issue refunds for Partner Sellers' products ourselves, we are responsible for those tasks.
4. Your order and delivery information is shared with the relevant Partner Seller to the extent needed for delivery, exchange and refund (see the Privacy Policy).

1. You own the copyright in the Posts you create.
2. By posting, you grant us a free licence to use your Posts (including reproducing, transmitting, displaying, translating into other languages and reformatting them) to operate, improve and promote the Service. The licence lasts while we operate the Service; if you delete a Post, we stop making new uses of it. We ask for your consent before using a Post with your name in media outside the Service.
3. Content we create — travel guides, product images and descriptions, designs and logos — belongs to us or its rightful owners and may not be copied, distributed or used commercially without our prior permission.
4. Rights in creator content and settlements for sales contributions are governed by separate agreements between us and each Creator. Videos embedded from external platforms such as YouTube, TikTok and Instagram are also subject to those platforms' terms.

We may hide or remove Posts that defame others; contain obscene, violent, hateful or illegal material; infringe copyright, portrait or other rights; are advertising or spam; expose personal information such as phone numbers or addresses; are reviews of products not purchased or paid reviews that do not disclose payment; or otherwise violate the law or these Terms. Anyone whose rights are infringed by a Post may ask us to remove it, and we take measures such as temporary blocking (up to 30 days) under the Korean Information and Communications Network Act. Reviews can only be written for purchases you have confirmed.

We do not act against the law, these Terms or public order, and we strive to provide the Service reliably. We maintain security measures to protect your personal information and publish and follow our Privacy Policy. We do not make unfair labelling or advertising claims, and we do not send commercial advertising you have not agreed to receive.

You must not register false information or use another person's information; alter information on the Service or collect it in bulk by automated means such as scraping; transmit malware or other unauthorised information; infringe the intellectual property of, defame or interfere with us or others; exploit vulnerabilities or disrupt the Service; or obtain or trade points or coupons improperly.

We are not liable where the Service cannot be provided due to force majeure, or where disruption is caused by you. We are not liable for disputes between Members, or between a Member and a third party, arising through the Service unless we are at fault. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

We run a customer service desk to handle your feedback and complaints (NKW Co., Ltd. Customer Support · Email [email protected] · Weekdays 10:00–18:00 KST (closed weekends and Korean public holidays)). We prioritise complaints and will tell you the reason and schedule if we cannot resolve one quickly. Unresolved disputes may be referred to the Korea Consumer Agency (1372) or the Electronic Commerce Mediation Committee (www.ecmc.or.kr).

These Terms are governed by the laws of the Republic of Korea. Lawsuits are filed with the district court having jurisdiction over your address (or residence) at the time of filing; if that is unclear or you live abroad, jurisdiction is determined under the Korean Civil Procedure Act. Mandatory consumer rights granted by the laws of your country of residence are not limited by these Terms.

These Terms take effect on September 17, 2026.